Overview
Assistant(e) Concierge Polyvalent Jobs in Paris, Île-de-France, France at Mandarin Oriental
Title: Assistant(e) Concierge Polyvalent
Company: Mandarin Oriental
Location: Paris, Île-de-France, France
MANDARIN ORIENTAL PARIS is looking for a Assistant Concierge to join our Concierge Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.
About The Job
Based at the Mandarin Oriental Paris within the Front of the House Department in Paris, the Assistant Concierge is responsible for managing the administrative processing of guest requests, updating files, and tracking reservations. He/She coordinates internal services between departments (front office, maintenance, etc.) and handles specific guest requests, such as booking transportation or activities. He/She provides support to the Concierge, prepares reports, and responds to inquiries by phone or email. This position requires strong organizational skills, good command of computer tools, and experience in customer service or hospitality. The role operates in a dynamic environment while ensuring highquality service.
As Assistant Concierge, you will be responsible for the following duties:
- Engage in targeted conversations with guests to identify their personal preferences and proactively anticipate all their needs to ensure a unique and successful experience.
- Provide clear guidance to guests traveling outside the hotel and respond to all requests using appropriate communication skills.
- Record all guest requests, bookings, and confirmations daily in GoConcierge, and communicate key details to management and colleagues regarding internal and external events.
- Assist guests with recommendations, reservations, and arrangements for sightseeing, excursions, culinary, artistic, and cultural activities, as well as flight confirmations or bookings.
- Recommend and book restaurants, bars, clubs, entertainment, and leisure activities according to guest preferences, and organize limousine transportation while maximizing related revenue.
- Maintain indepth knowledge of Paris and its surroundings—including transportation, restaurants, bars, clubs, shops, tours, and cultural activities—to provide personalized and insightful recommendations.
- Build strong guest relationships and ensure satisfaction from arrival to departure in line with MOHG’s Legendary Quality Experiences, MOHG Pillars, and service standards.
As Assistant Back Office Concierge, we expect from you:
- Similar experience in an establishment of the same category
- Courtesy, rigor, and discretion
- Excellent interpersonal skills, enthusiasm, and dynamism
- Curiosity, knowledge of Paris and its cultural news
- Excellent presentation
- Flexibility and availability
- Fluent English
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Local Benefits
- 13th month (from 4 months' seniority in the 1st year)
- 100% public transport reimbursement
- Mutual insurance 60% covered
“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”
