Audio Visual Technician – Part-time

Overview

Audio Visual Technician – Part-time Jobs in Whistler, Canada at Encore

Job Details

Position Overview:

An Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

Hourly Pay Range: $19.00 – $27.81

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Physical Requirements

Sitting: 2‑3 hours – Lifting 0‑15 lbs – Frequency:
Continuously

Standing: 4‑5 hours – Lifting 16‑50 lbs – Frequency:
Frequently

Walking: 4‑5 hours – Lifting 51‑100 lbs (2+ persons) – Frequency:
Occasionally

Stooping: 2‑3 hours – Lifting Over 100 lbs (2+ persons) – Frequency:
Occasionally

Crawling: 2‑3 hours – Frequency:
Occasionally

Kneeling: 2‑3 hours – Frequency:
Occasionally

Carrying Requirements

Bending: 2‑3 hours – Carrying 0‑15 lbs – Frequency:
Continuously

Reaching (above your head): 2‑3 hours – Carriage 16‑50 lbs – Frequency:
Frequently

Climbing: 0‑1 hours – Carriage 51‑100 lbs (2+ persons) – Frequency:
Occasionally

Grasping: 4‑5 hours – Carriage Over 100 lbs – Frequency:
Never

Auditory / Visual Requirements

Close Vision:
Continuously – Pushing/Pulling 0‑15 lbs – Frequency:
Continuously

Distance Vision:
Continuously – Pushing/Pulling 16‑50 lbs – Frequency:
Frequently

Color Vision:
Frequently – Pushing/Pulling 51‑100 lbs – Frequency:
Frequently

Peripheral Vision:
Occasionally – Pushing/Pulling Over 100 lbs – Frequency:
Occasionally

Depth Perception:
Frequently

Hearing:
Continuously

Work Environment Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio visual equipment and electrical components, and will be exposed to heights via lifts…

Title: Audio Visual Technician – Part-time

Company: Encore

Location: Whistler, Canada

Category: