Overview
Client Care Manager, Luxury Watches & Jewelry Jobs in San Bartolomé de Tirajana, Canary Islands, Spain at GENEVE 1989
Title: Client Care Manager, Luxury Watches & Jewelry
Company: GENEVE 1989
Location: San Bartolomé de Tirajana, Canary Islands, Spain
Help us bring an exceptional boutique experience online.
We are reimagining what luxury e-commerce can be, taking the warmth, expertise, and personal attention of a world-class boutique and recreating it for international clients wherever they are in the world. This is a rare chance to shape a client care department from the ground up and to play a defining role in a project with extraordinary potential.
We are looking for a Client Care Manager to join our team in the south of Gran Canaria.
If you have customer support experience and the ambition to grow in the luxury industry, this is your moment. You will work directly with international clients, learn the world of high-end watches and jewelry from the inside, and build the expertise to lead the entire client journey, from the first conversation through to fulfillment and after-sales.
This is more than a support role. It is the opportunity to build something, to grow alongside it, and to help write the next chapter of a brand with real momentum.
What you will do
- Advise and sell to clients across phone, video call, WhatsApp, live chat, and email
- Guide customers to the watch or piece of jewelry that is right for them
- Follow up on leads and close sales with confidence
- Coordinate shipments from start to finish
- Handle client concerns with care, discretion, and professionalism
- Manage customer reviews and craft thoughtful responses
- Work hand in hand with the boutique team to deliver a seamless omnichannel experience
- Make our CRM and digital tools part of your daily rhythm
What you bring
- Experience in a customer support role (essential)
- Fluent English and Spanish (essential)
- Additional languages such as German, French, or a Nordic language (a valuable plus)
- Confidence with digital tools and online communication
- A proactive, organized, and detail-driven mindset
What we offer
- A genuine path to grow into in the luxury industry
- A full-time contract
- A fixed salary plus sales incentives
- Ongoing training on the world's finest watch and jewelry brands
- A culture that believes in your potential and pushes you to reach it
- Offices in the south of Gran Canaria
If you are ready to turn your customer support experience into a career in luxury, and to help us build something exceptional, we would love to meet you.
