Overview
Customer Service Specialist Jobs in Federal Territory of Kuala Lumpur, Malaysia at FLUX
Title: Customer Service Specialist
Company: FLUX
Location: Federal Territory of Kuala Lumpur, Malaysia
FLUX — “Netflix for Cars” | Kuala Lumpur
FLUX is Malaysia’s leading car subscription platform, changing how people access cars — no loans, no long-term commitments, just one all-in monthly fee.
We’re building a fast-moving, high-output marketing team — and we’re looking for a designer who cares about craft, speed, and impact.
If you enjoy creating scroll-stopping visuals and seeing your work drive real business results, this role is for you.
About the Role
We are looking for a dependable and customer-focused individual who genuinely cares about creating a great customer experience. This role goes beyond responding to enquiries — we want someone who can think critically, solve problems proactively, and take ownership from start to finish.
- You will be part of a fast-paced environment where empathy, accountability, resilience, and follow-through matter just as much as technical skills. If you are someone who enjoys helping people, finding solutions, and making things work better, we’d love to hear from you.
What You’ll Do
Deliver Exceptional Customer Experience
- Be the first point of contact for customers across support channels
- Provide timely, thoughtful, and solution-oriented support
- Build trust and confidence through professional and empathetic communication
- Ensure every customer interaction leaves a positive impression
Own Problems & Drive Resolution
- Investigate issues thoroughly and think beyond surface-level answers
- Work closely with internal teams to coordinate and resolve customer concerns
- Follow through consistently until cases are fully resolved
- Escalate issues appropriately while maintaining ownership of the customer experience
Think Critically & Improve Processes
- Identify recurring issues and highlight process gaps or customer pain points
- Suggest practical improvements that enhance efficiency and customer satisfaction
- Apply logical thinking and sound judgment when handling complex situations
What We’re Looking For
- 2- 4 years of experience in Customer Service, Customer Support, or related roles
- Holds a minimum Diploma or a Bachelor's Degree
- Strong customer-first mindset with a genuine desire to help people
- Good logical thinking and problem-solving abilities
- High accountability and reliability – someone the team can depend on
- Strong follow-up skills and ability to manage cases independently
- Resilient and able to remain composed in a fast-moving environment
- Positive attitude with willingness to learn, adapt, and put in the work
- Strong verbal and written communication skills
- Ability to multitask and manage priorities effectively
- Experience using customer support tools such as Freshdesk, Zendesk, or similar platforms is an advantage
What Success Looks Like in This Role
- Customers feel heard, supported, and taken care of
- Issues are resolved efficiently with minimal follow-ups
- Communication is proactive, clear, and professional
- Team members can rely on you to take ownership and deliver
- You contribute ideas that improve both operations and customer experience
