Overview
Customer Success Specialist Jobs in United States at Newzip
Title: Customer Success Specialist
Company: Newzip
Location: United States
Who is Newzip?
40% of Americans say buying a home is the most stressful event in modern life. We fix that. Newzip is on a mission to empower future home buyers and sellers through the combination of human empathy and technology. We work with real estate companies across the country to elevate their customer experience by vertically integrating real estate brokerage services into their offering. They depend on us to offer a modern concierge experience to customers that are in need of real estate advice and finding the right partners to help them make the largest financial transaction of their life. We help those customers navigate their home buying/selling journey by creating a tailored path for their unique needs and matching them with real estate partners best fit to service their needs. Our vision is to modernize the real estate customer experience and we need your help.
About this position:
Newzip is looking to hire a Customer Success Specialist to join our Home Advising Team. We’re looking for a driven, hard-working individual who will thrive in a startup environment. You’ll be an integral part of helping Newzip grow by qualifying and nurturing leads, handling objections, and moving potential clients through the sales pipeline. The selected candidate will work cross-functionally to optimize and incorporate both customer service and retention into the overall consumer experience. This person acts as the customer advocate to ensure timely and positive outcomes. This is a critical role that will help ensure Newzip is successful in its next phase of growth.
In this role, you will:
- Be responsible for expanding Newzip’s customer base by initiating the first outreach with potential customers in “real-time”
- Develop and maintain an ongoing professional relationship with new and existing leads, customers, mortgage partners, and real estate partners
- Communicate with leads, customers, and partners on a regular basis via call, text, and email
- Present Newzip’s value proposition to leads
- Ensure a successful “handshake” takes place between buyers/sellers and real estate agents to create “stickiness”
- Manage and report on lead and sales pipelines
- Collaborate with customer support and development teams
- Implement new experience strategies and tactics
- Facilitate communication as needed between agents and buyers/sellers
- Have a direct and immediate impact on the success of Newzip
- Perform other duties as needed
You might be a great fit for this role if…
- 2+ years experience in an inside sales role or as a real estate agent
- Experience with cold calling
- Comfortable in a competitive, high-performance, target driven environment
- Strong communication and presentation skills
- Experience working with call centers a plus
- Interest in customer service and support
- Proven track record of achieving targets and driving results
- Results-oriented, detail-oriented, and precise
- Excellent oral and written communications skills
- Growth mindset – someone who is ready to take on a role in an early-stage startup and grow with the company
- Experience with CRM systems (i.e HubSpot, Salesforce)
- Real estate experience a plus
- Real estate license a plus
- Startup experience a plus
- Bachelor’s degree or equivalent experience
Why work at Newzip?
- You’ll have the opportunity to join a disruptive startup and craft the strategic direction as we grow
- You’ll have flexibility to work how and where you work best (we’re 100% remote)
- You’ll work with smart, passionate colleagues who value your input and want to learn from you
- You’ll get comprehensive health benefits, flexible PTO, 401k, stock options
Equal Employment Opportunity Employer
Newzip is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status. Agencies: Newzip does not accept unsolicited candidate referrals or resumes from third-party vendors including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Newzip will not be responsible or liable for any fees or costs associated with such unsolicited submissions.
