Overview
Customer Support & Design Assistant Jobs in Brea, USA at ISYS Solutions, Inc.
Job Description
Position Title: Customer Support & Design Assistant
Department: Career Smart® Learning, a wholly owned division of ISYS Solutions, Inc.
Reports to: Supervisor of eLearning Design & Customer Support
FLSA Status: Non-Exempt
Compensation: $22 per hour
Employment Status: Temporary with potential for direct hire | Full-Time
General Summary
The Temporary Customer Support & Design Assistant is primarily responsible for assisting Career Smart customers with informational and technical inquiries and assisting with the design and development of web-based curriculum and content, eLearning modules, live class and seminar/webinar presentations, video programming, and advertising for print or digital media.
About The Organization
Career Smart Learning is a culture of big minds, big hearts, lots of spirit and good character. We work creatively and collaboratively to provide healthcare professionals with online continuing education and training to advance individual and organizational outcomes.
Essential Job Functions
- Provide prompt and polite technical support and customer service to learners by answering phone calls and responding to emails directed to or and their respective phone numbers.
- Interface with the Learning Management System (LMS) to investigate learner issues and generate reports on learner progress and course activity.
- Maintain daily log of customer service inquiries and technical support issues.
- Assist with detailed technical research, troubleshooting and problem solving related to electronic resources and/or software.
- Provide and assist in coordinating technical support at all Career Smart hosted live seminar/webinar events on and off‑site.
- Assist with design of original, creative, tasteful, and aesthetic artwork for live and online educational materials, based on topic and content analysis, which reflect the subject matter and Career Smart Brand effectively (using software that includes but is not limited to Adobe Creative Suite, Power Point, Articulate Storyline 3, Storyline 360, Adobe Captivate).
- Manipulate and edit existing artwork and media to create new original designs, artwork, and/or animated media to reflect the content of the educational material being presented.
- Interpret written educational content from a subject matter expert to develop course storyboard design and submit to Supervisor for approval.
- Edit original audio files for use in course designs.
- Use text-to-speech software to obtain original audio files for narration of online courses.
- Format, arrange, and synchronize animations, images, textual content, and audio to produce functional courses to be uploaded into an LMS (using eLearning authoring tools and various other software).
- Interpret feedback from the Curriculum Development Review Committee (CDRC) to identify and make prompt edits to ensure existing courses are updated, accurate, and current.
- Participate in meetings as requested, asking questions and contributing thoughtful and creative ideas and recommendations for business growth and development.
- Develop original graphic designs for print, digital, and multimedia advertising.
- Develop videos for course previews, webcasts, and the promotion of Career Smart, consistent with the Career Smart Brand.
- Assist with website maintenance and updates consistent with Career Smart guidelines.
- May provide and assist in set-up of technology and promotional materials at Career Smart sponsored exhibits and trade shows. This may require ground and air travel, and overnight stays in the occurrence of multiple‑day events.
- Other related duties as directed by Supervisor of eLearning Design, Director of Content Development, Vice President, or President.
Knowledge,
Skills and Abilities
- Customer Service skills and the ability to communicate confidently and effectively on IT‑related technical issues, in time sensitive situations.
- Artistic talent and technical ability.
- Demonstrated ability and willingness to maintain courteous and professional relationships with customers and colleagues at all times.
- Consistently communicates in a professional, polite, and responsive way that is representative of the ISYS/CSL brand in all circumstances.
- Ability to think…
Title: Customer Support & Design Assistant
Company: ISYS Solutions, Inc.
Location: Brea, USA
Category:
