Director of Brand and Creative Services

Overview

Director of Brand and Creative Services Jobs in United States at Swooped

Title: Director of Brand and Creative Services

Company: Swooped

Location: United States

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The world of digital retail media, music, and television is in the midst of explosive growth as brick-and-mortar businesses seek to create savvy, personalized, and engaging experiences for their customers, patrons, and members.

The company is seeking an agency-grade Director of Brand and Creative Services who sets—and defends—an uncompromising standard of excellence and innovation for its brand. As the creative leader, this individual will help re-express a well-defined and articulated brand identity that is evolving rapidly as the organization grows, scales, and innovates. This role requires a rare blend of visionary thinking and hands-on craft: someone who can architect a creative direction that stands up to scrutiny, then jump into the work to ensure every detail meets the highest bar.

Reporting directly to the SVP of Marketing, this role will be responsible for delivering top-grade visual storytelling that elevates and energizes the brand, deepens market differentiation, and resonates through every channel—from major campaigns to the smallest design element. If thriving on creating standout work, reimagining brands as they grow, and fiercely protecting creative integrity is appealing, this role is for you.

This is a true player-coach role that blends creative vision, brand stewardship, team leadership, and hands-on craft. The time will be thoughtfully balanced across:

• 20% Creative Direction & Brand Evolution: shaping the future of the brand and setting the creative standard across the business
• 20% Hands-On Creative Execution: rolling up sleeves to bring ideas to life and elevate key deliverables
• 20% Team Leadership & Creative Mentorship: inspiring, developing, and raising the bar for creative talent
• 20% Campaign Development & Visual Storytelling: conceiving and delivering memorable, high-impact brand moments
• 10% Creative Operations & Systems: building scalable processes that enable exceptional work at speed
• 10% Agency & External Partner Leadership: directing and managing creative partners to ensure excellence and consistency

This role is ideal for a creative leader who is equally energized by defining the vision, developing great talent, and personally shaping the work that brings a brand to life.

The individual will have the freedom (and responsibility) to accelerate a brand that is in a transformation stage, and have the ability to leave a lasting creative mark on a high-growth tech company. This role will join a marketing leadership team committed to creative excellence and long-term brand building, in an environment where high standards, originality, and bold ideas are valued and expected.

The defining, strategic voice will be in:

Brand Leadership & Evolution

• Owning the brand identity and continuously evolving it to match the organization’s trajectory, product innovation, and market momentum.
• Setting and upholding a creative benchmark that reflects excellence across all expressions of the brand.
• Reimagining the brand system as the company grows—ensuring it remains modern, coherent, and differentiated.
• Acting as the brand’s guardian, confidently defending creative decisions with strategic clarity and expert rationale.

Creative Direction & Craft

• Leading the creation of visually compelling, story-driven campaigns that communicate value with sophistication and emotional impact.
• Overseeing concepting and execution for web, product launches, video, digital, content, and experiential—always raising the bar.
• Maintaining an exacting eye for design, narrative consistency, and creative craft across all assets.
• Rolling up sleeves and contributing hands-on design, direction, and refinement to key deliverables.

Collaboration & Leadership

• Partnering with Marketing, Product, Sales, and Executive teams to ensure creative direction is aligned with business strategy and growth.
• Mentoring, motivating, and elevating internal creatives while establishing scalable creative processes and brand systems.
• Managing agency partners and freelancers to deliver consistently excellent work.
• Presenting creative work with conviction—grounded in insight, strategy, and brand principles.

Key Responsibilities

• Own the brand identity and continuously evolve it to match the organization’s trajectory, product innovation, and market momentum.
• Set and uphold a creative benchmark that reflects excellence across all expressions of the brand.
• Reimagine the brand system as the company grows—ensuring it remains modern, coherent, and differentiated.
• Act as the brand’s guardian, confidently defending creative decisions with strategic clarity and expert rationale.
• Lead the creation of visually compelling, story-driven campaigns that communicate value with sophistication and emotional impact.
• Oversee concepting and execution for web, product launches, video, digital, content, and experiential—always raising the bar.
• Maintain an exacting eye for design, narrative consistency, and creative craft across all assets.
• Roll up sleeves and contribute hands-on design, direction, and refinement to key deliverables.
• Partner with Marketing, Product, Sales, and Executive teams to ensure creative direction is aligned with business strategy and growth.
• Mentor, motivate, and elevate internal creatives while establishing scalable creative processes and brand systems.
• Manage agency partners and freelancers to deliver consistently excellent work.
• Present creative work with conviction—grounded in insight, strategy, and brand principles.

Required Qualifications

• 7–12+ years of creative experience with top-tier agency training and deep expertise in the tech industry, with preference to experience in SaaS-based businesses similar in stage to the company.
• A portfolio that showcases world-class visual storytelling, brand evolution, and integrated campaign work.
• A reputation for demanding excellence—both in conceptual thinking and executional detail.
• Ability to build, adapt, and scale brand systems that evolve alongside fast-growth companies.
• Hands-on mastery of design craft, supported by strong conceptual, editorial, and narrative instincts.
• Strong leadership presence, with the ability to inspire teams and champion bold creative.
• Expertise with core creative tools (Figma, Adobe CC, etc.) and a passion for staying ahead of design trends.

About the Organization

The organization is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. It addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands – across nearly every industry, including restaurants, bars, retailers, and more, the organization provides all the tools and licensed content businesses need. Backed by leading investors, the organization is the future of out-of-home media.

Compensation

The company takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The base compensation band for this role is $180-210K, as well as equity, and benefits for all team members.

Core Values

• Drive: Pursue the mission with relentless tenacity, passion, and optimism and inspire those around to do the same. Love the journey and be on offense all the time. Yesterday was good enough for yesterday, but today must be even better.
• Accountability: Take ownership of promises, responsibilities, behaviors, and products, and expect the same of others. Standing behind mistakes, communicating honestly, and making things right creates trust and strong relationships.
• Curiosity: Be hungry to learn and continually deepen knowledge, skills, and understandings. Have a growth mindset and be intellectually curious. Challenge beliefs and seek feedback and insights from others. The “Why” and “How” always matters.
• Empathy: Embrace that no two people or businesses are the same. Strive to understand others as deeply as possible and feel their pains and passions.
• Ingenuity: Work hard but think smart. Bring creativity, technology, and practicality together to solve tough challenges.
• Integrity: Say what you mean, and do what you say, simply, clearly, honestly.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team. Different perspectives help the organization grow and achieve more. That’s why it’s dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.