Overview

Director of Client Services Jobs in Metro Manila at Alorica

Title: Director of Client Services

Company: Alorica

Location: Metro Manila

Responsible for directing the qualification, selling, negotiation and implementation of new business opportunities with existing clients. Act as a Customer Advocate regarding existing client solutions.


Key Responsibilities

  • :Expand business footprint with existing clients
  • .Align Company short- and long-term strategies with client to maintain and expand revenue
  • .Oversee all contract renewals and negotiation
  • sPresent Company solutions based on understanding of client's business issues
  • .Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business
  • .Work with internal teams to structure value proposition to clients
  • .Lead negotiations to ensure Company best interests from a business issue and legal perspective
  • .Provide leadership and support in crafting client proposals
  • .Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals
  • .Meet with sales leadership to craft personal development strategy on a regular basis
  • .Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives
  • .Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties
  • .Knowledge, understanding, and compliance with company policies and procedures
  • .Participation in Company Programs must meet minimum performance standards
  • .Accountable for all decisions, actions, and directives with respect to job responsibilities
  • .Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination
  • .Follow up in a timely manner to ensure customer satisfaction
  • .Provide feedback to management concerning possible problems or areas of improvement
  • .Make recommendations to implement improved processes
  • .Act as main point of contact for client visit and business review readiness, provide necessary and periodic update

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Qualification

  • s:Bachelor’s Degree or equivalent experienc
  • e.4+ years in client management or a combination of client management and call center operation
  • s.Proven track record in solutions-based relationships with creativity in identifying solution
  • s.Strategic thinking with knowledge of interaction center
  • s.Strong leadership skills to collaborate across various department
  • s.Ability to define problems, collect data, and draw valid conclusions in a multi-tasked environmen
  • t.Exceptional interpersonal, written, and oral communication skill
  • s.Proven collaboration skills, balancing business needs with client requirements, and strong listening abilitie

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