Overview
Grocery Customer Assistant – NZ Ice Cream Jobs in Auckland, Auckland, New Zealand at The Magnum Ice Cream Company
Title: Grocery Customer Assistant – NZ Ice Cream
Company: The Magnum Ice Cream Company
Location: Auckland, Auckland, New Zealand
The Magnum Ice Cream Company (TMICC) (formerly a division of Unilever) is now a standalone, independent, EUR 8.3 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences – transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.
We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!
Job Purpose
To support the Customer Lead in delivering profitable customer growth while developing the commercial, analytical and relationship‑management skills required to progress into a Customer / Account Manager role.
Key Responsibilities
Commercial & Financial Performance
- Support delivery of turnover, customer profitability, Market Winning Share and TTS targets for Ice Cream within the customer.
- Assist with short‑ and long‑term volume forecasting, working closely with Demand Planning and aligned to the S&OP process.
- Manage monthly invoicing, promotional claims and accurate financial administration.
- Produce regular account analytics and reporting to support performance tracking and decision‑making.
Promotions & Planning
- Own the planning, execution and administration of promotional activities, once approved by the Customer Lead.
- Manage promotional portals (e.g. FSNI / FSSI) and maintain accurate promotional data.
- Complete post‑promotional evaluations, providing insights and recommendations to improve future activity.
- Support the development and delivery of FSNI and FSSI business plans, with opportunity to take increased ownership of FSSI as capability develops.
Customer & Account Support
- Support preparation for and participation in customer account meetings, including maintaining JBPs and business review templates.
- Ensure accurate and timely information is shared with the field team, tracking key execution elements. E.g. Field 1 pages/detailers
- Identify opportunities that strengthen customer partnerships and drive growth.
- Support new product development (NPD) launches, including forecasting, coordination and post‑launch review.
Insights, Collaboration & Continuous Improvement
- Collate competitive intelligence and market insights to support sales and customer analysis.
- Participate in forecasting and cross‑functional collaboration meetings.
- Take ownership of projects and process improvements that support customer, channel and business objectives.
- Provide general administrative and coordination support to the Grocery Ice Cream team as required.
Skills
WHAT YOU NEED TO SUCCEED:
- Collaborates with CSP team to enable and support the right category growth management approach to ensure the triple-win (customer, shopper, TMICC)
- Commercial strategy – understands the TMICC trade investment strategy.
- Understands their customer and uses that knowledge to build stronger customer relationships by educating and informing key TMICC people.
- Is data literate, able to analyse promotional data to make better decisions and identify new trends that impact the customer, category and TMICC
- Understands how to execute with excellence with the customer when it comes to promotional activities.
- Familiar with negotiation tactics and strategies, with an understanding of the appropriate trading variables available to negotiate with.
- Knows the fundamental information to include in presentations that aids Customer Managers when selling their category growth ideas.
Experiences & Qualifications
- 2+ years of business experience, preferably cross-functional
- FMCG experience in field execution, CSP or customer roles.
Leadership
- You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
- Critical SOL (Standards of Leadership) Behaviors
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- AGILITY: Explores the world around them, continually learning and developing their skills.
What You Can Expect
- A unique mix of global scale & start-up spirit—€8.3bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high growth Ice Cream company from the ground up.
- Career without limits—42 markets, international opportunities, and fast tracked growth.
- A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact.
- A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.
Additional Information
The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
For the recruitment of this position, we would like to emphasize that local conditions apply to the position
ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?
Please apply online and do not forget to upload your CV (max 3 pages) and a motivation letter. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.
Disclaimer
Equal Opportunity Employer: The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
We take pleasure seriously. Join the Ice Cream team now!
#TMICC
#TMICC
About The Magnum Ice Cream Company
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.
About
The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization :
- We are all about growth
- We operate with speed and simplicity
- We win together with fun
- We boldly innovate to disrupt our industry
- We care and challenge
- We are experts in the Ice Cream Category
ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?
Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.
The Magnum Ice Cream Company (TMICC) is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.
At The Magnum Ice Cream Company we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
