Overview
Guest Relations Officer Jobs in Hong Kong, Hong Kong SAR at Shangri-La Group
Title: Guest Relations Officer
Company: Shangri-La Group
Location: Hong Kong, Hong Kong SAR
Key Responsibilities
- Ensure smooth daily operations and deliver exceptional guest experiences.
- Provide personalized service to VIP guests throughout their stay.
- Handle check-ins/outs and rooming for special arrivals e.g. family suites, limousine.
- Update VIP lists and guest preferences in GuestPedia to anticipate needs.
- Perform any other duties as assigned by Management.
About You
- Higher Diploma or above in Hospitality Management or related disciplines.
- Relevant experience in Hotels/Clubhouses/Theme Parks would be an advantage.
- Strong interpersonal and guest service skills.
- Customer-oriented, outgoing, and self-motivated team player.
- Excellent command of spoken English, Cantonese, and Putonghua.
Why Join Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
WhatsApp: (852) 5582 8849
Email: [email protected]
Website: https://www.shangri-la.com/
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
