Overview
Guest Service Agent Jobs in Malé, Maldives at Manhattan Grand Hotel
Title: Guest Service Agent
Company: Manhattan Grand Hotel
Location: Malé, Maldives
Join the Legacy of Manhattan Grand Hotel
About World of Business Pvt. Ltd.
World of Business Pvt. Ltd. is a Maldivian hospitality and lifestyle company dedicated to redefining urban luxury and creating transformative experiences. With a vision to craft world-class destinations in the Maldives, our portfolio is built on innovation, authenticity, and a deep commitment to service excellence.
About Manhattan Grand Hotel
Located in the vibrant heart of Hulhumalé City, Manhattan Grand Hotel is an upscale urban retreat that blends contemporary elegance with the spirit of Maldivian warmth. The hotel features stylishly designed rooms and suites with panoramic views of the Indian Ocean, signature restaurants offering global cuisines, and versatile spaces for meetings, events, and celebrations. As one of Hulhumalé's most anticipated hotel openings, Manhattan Grand Hotel is set to become the preferred choice for business travelers, holidaymakers, and city dwellers seeking sophistication, comfort, and peace of mind.
About The Role
We are currently seeking a Guest Service Agent (Receptionist) to join our pre-opening team at Manhattan Grand Hotel. This role is often the first and last point of contact for our guests, responsible for delivering warm, efficient, and personalised service at every stage of the guest journey, from arrival through to departure.
Key Responsibilities:
- Welcome guests warmly and manage the check-in and check-out process accurately and efficiently.
- Handle guest reservations, walk-ins, and room assignments in coordination with the Reservations team.
- Respond promptly and professionally to guest enquiries, requests, and concerns, escalating where necessary.
- Process payments, billing, and cash handling accurately in accordance with Hotel financial procedures.
- Provide accurate information on hotel facilities, services, local attractions, and dining options.
- Coordinate with Housekeeping, Concierge, and other departments to ensure timely room readiness and guest satisfaction.
- Maintain accurate guest records and update profiles in the Property Management System (PMS).
- Support VIP arrivals, group check-ins, and special guest requests with attention to detail.
- Ensure compliance with the Hotel's brand standards, grooming guidelines, and Standard Operating Procedures.
- Handle emergency procedures, including fire alarms and evacuations, in line with Hotel protocols.
About You
To excel in this role, you should have:
- Minimum 1–2 years of experience as a Guest Service Agent, Receptionist, or Front Desk Agent, preferably within an upscale or luxury hospitality environment.
- Strong knowledge of Front Office operations and reservation processes.
- Working knowledge of Opera PMS or similar property management systems will be considered an advantage.
- Excellent communication skills in English; additional languages will be considered an advantage.
- A warm, guest-focused personality with a genuine passion for hospitality.
- Strong attention to detail, particularly in billing, cash handling, and guest record accuracy.
- Ability to multitask and remain composed in a fast-paced, guest-facing environment.
- Flexibility to work rotating shifts, including nights, weekends, and public holidays as required.
About The Benefits
At Manhattan Grand Hotel, we believe that our colleagues are our greatest strength. We are committed to building a workplace that is inspiring, supportive, and rewarding. Our benefits include:
- Competitive salary and performance-based incentives.
- Paid annual leave and public holidays.
- Healthcare benefits and wellness programs.
- Opportunities for professional growth through training and development.
- Career pathways within World of Business Pvt. Ltd.'s expanding portfolio.
- Colleague discounts on hotel services, dining, and stays.
- A collaborative and inclusive work culture where your ideas are valued.
Be Part of the Story. Be Part of Manhattan Grand.
If you take pride in creating genuine first impressions and delivering warmth, efficiency, and care in every guest interaction, we invite you to join our pre-opening team. Help us build a Front Office culture of excellence as Manhattan Grand Hotel opens its doors to the world.
