Overview
Head of Client Services Jobs in United States at Compound Content Studio
Title: Head of Client Services
Company: Compound Content Studio
Location: United States
About Us
We’re a content and creative agency focused on helping founders and companies use content to drive real business outcomes.
Our core focus is executive-led content on LinkedIn. We develop a brand and content strategy that clarifies positioning, strengthens brand authority, and drives tangible results across hiring, audience growth, and pipeline.
We operate as strategic partners, translating our clients’ ideas, expertise, and product value into content that not only resonates, but performs.We’re a fast-growing content and creative agency helping founders and companies build authority through content.
About the role:
We're looking for a strong client services operator who can also serve as a strategic and creative partner to our clients. This role combines client relationship ownership, team leadership, delivery coordination, and marketing and creative strategy.
You'll work directly with B2B founders and marketing leaders to understand their goals, manage expectations, and ensure Compound consistently delivers work that moves the needle. You'll lead a small account management team while personally owning a portfolio of high-value accounts.
The ideal candidate brings a strong Client Services and Account Management foundation and also genuine creative instincts. We’re looking for someone who can run a seamless client experience and translate a founder's ideas into sharp creative briefs, compelling positioning, and content that converts client vision into actionable deliverables for our internal creative team to execute.
What you’ll do:
Own the Client Relationship
- Personally own a portfolio of high-value accounts while strategically distributing remaining accounts across your two AMs (serving in an advisory capacity)
- Run monthly business reviews and quarterly strategy sessions with the leadership team
- Build a client health scoring system and proactively surface risks before they become churn
- Own Client renewals and identify and escalate upsell opportunities with the leadership team
- In partnership with our HOC/SVP Ops, develop a repeatable client onboarding process that gets new clients to value fast while maintaining quality
Coordinate Creative Delivery
- Serve as the bridge between clients and our content team: translate client needs into clear creative direction and actionable deliverables for content and creative assets.
- In partnership with the SVP Ops (internal PM team) Own the delivery timeline for every account and ensure nothing slips
- Refine and build SOPs for account management: kickoff workflows, approval cadences, escalation paths
- Manage and reinforce internal business rules around the client-side feedback and approval process to keep revision cycles tight
Drive Strategy
- Feed client insights back to the content and leadership teams to improve our service
- Partner with the CEO and leadership team on pricing, packaging, and service evolution
- Track and report on retention, NPS, and revenue metrics
Lead & Develop Your Team
- Manage two account managers and develop them into strategic client relationship leads
- Coach your AMs on client communication, expectation management, and proactive relationship building
- Build playbooks and training materials so the function scales as we grow
What we’re looking for:
- Minimum 5-7+ years of experience in client success, account management, or similar roles.
- Minimum 2-3+ years of experience managing a team
- Experience overseeing a roster of 10-20+ clients
- Excellent attention to detail
- Experience working with SaaS, tech, or product-led companies
- Comfortable leading client conversations and guiding direction
- Ability to manage multiple accounts without sacrificing quality
- Direct experience in an agency or startup environment
Compensation and logistics:
- Experience: 5-7 years
- Comp: $110,000-140,000
- Location: Remote, US-based
- Reports to: SVP Operations, Dotted line to CEO and HOC
Compound Core Values
Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.
Quality
At Compound, we obsess over quality. Quality work solves all of our business problems. When we do great work for clients…they stay longer and they send us referrals. It’s also fun to do great work. Creatives on our team don’t view their work as a chore. They love the craft. They have an innate desire to get better at it.
Speed
At Compound, we operate with speed. Working at an early-stage company—especially an agency—is not a "chill" work environment. There are a lot of moving pieces. Clients expect work done well and on time. The right people for our team are excited by this.
Ownership
At Compound, we take ownership. When you take ownership, you make everyone’s job easier. When your teammates take ownership, they make your life easier. If everyone takes ownership over their respective tasks—everything runs more smoothly.
A sign you’d be a great fit for Compound if working with people who don’t exemplify these values drives you insane. You don’t understand how someone couldn’t be obsessed with quality. Slow turnaround times make you question everything. Passing the blame makes you want to pull your hair out.
