Overview
Head of Production Jobs in London, England, United Kingdom at KitMapper
Title: Head of Production
Company: KitMapper
Location: London, England, United Kingdom
THE ROLE
The Head of Production is a senior leadership role at the heart of KitMapper’s operations. The person in this role will shape how KitMapper delivers its work in museums, galleries and immersive, how its production team grows and thrives, and how clients and collaborators experience the organisation.
Based in London, the Head of Production will lead all production activities end-to-end: from the initial creative brief through planning, resource allocation, and on-site delivery. They will carry forward the operational excellence of the Production team while bringing a strategic, culture-conscious perspective to the team.
This role is grounded in strong, real-world practical skills. KitMapper’s work is delivered in complex, public-facing environments where planning only succeeds when it’s informed by hands-on experience. The Head of Production will need to understand, and be able to confidently interrogate, the practical realities of installation and event delivery: access, installation and fixing methods, power distribution, troubleshooting, crew workflow, and the small decisions that protect quality and safety under pressure.
We believe that everyone is responsible for the culture they create; and this role will be pivotal in setting the tone. How we treat each other, how we show up for clients, and how we approach our craft all fall within the remit of this position. The Head of Production will be a standard-bearer for KitMapper’s values and a model for what excellent, human-centred leadership looks like.
KEY RESPONSIBILITIES
Leadership & Culture
- Provide clear, empathetic, and inspiring leadership to the production team, setting high standards of conduct, care, and craft
- Foster a team culture that is collaborative, psychologically safe, and high-performing; where people feel genuinely supported and can do their best work
- Lead regular team check-ins and one-to-ones, actively supporting the development and wellbeing of a small team
- Line manage the production team, currently consisting of two Production Supervisors and one Technical Specialist, with scope to grow
- Champion KitMapper’s values and culture in every interaction; with the team, with clients, and with external collaborators
- Work closely with the Director and Deputy Director to shape the organisations culture and working practices as KitMapper grows
Production Planning & Project Management
- Lead the end-to-end coordination and delivery of KitMapper’s production projects, from initial brief through to final install and de-rig
- Develop clear project plans, timelines, and milestones in collaboration with clients and internal teams
- Manage multiple concurrent projects, balancing deadlines, budgets, and available resources with skill and calm
- Act as the primary point of contact for clients, artists, technicians, and collaborators across all active projects
- Supervise installations and deliveries where necessary, ensuring everything runs safely, smoothly, and to brief
- Lead post-project reviews, client follow-ups, and continual improvement processes
Budgeting & Resource Management
- Work with the Deputy Director to scope, manage, and report on project budgets
- Track project spend and proactively adjust plans to maintain financial oversight and integrity
- Allocate internal and freelance resources across jobs, making sound and fair decisions under pressure
- Book and schedule equipment, vehicles, and studio use in collaboration with the production team
- Identify opportunities to improve cost-efficiency without compromising quality or the team’s wellbeing
Communication & Stakeholder Management
- Own internal communication across KitMapper’s production, technical, and logistics teams
- Liaise regularly with the Business Development Team to manage production capacity and anticipate upcoming project demands
- Ensure accurate and up-to-date project documentation is maintained at all times: briefs, risk assessments, schedules, and client feedback
- Build and maintain trusted, long-term relationships with clients, presenting KitMapper with confidence and warmth
- Represent KitMapper’s production capability to external stakeholders, including at pitches and early-stage client conversations where relevant
Quality, Safety & Continuous Improvement
- Ensure KitMapper’s standards of health & safety, documentation, and quality are met consistently across all jobs
- Monitor and address project risks and challenges promptly and decisively
- Lead efforts to improve workflows, reduce turnaround time, and raise production value across the business
- Monitor workload balance, job scheduling, capacity planning and staff wellness and performance
- Contribute to the strategic development of KitMapper’s production offering, in collaboration with senior leadership
ABOUT YOU
We are looking for someone who brings both operational rigour and genuine human-centred leadership. You will be equally at home in a spreadsheet and on a site visit, and you will care as much about the people you lead as the projects you deliver.
Essential
- 4+ years of experience in production, technical or project management, with practical experience in the arts, design, live events, creative technology, or immersive experience sectors
- Proven experience managing and developing a team, with a leadership style that is both supportive and accountable
- Excellent organisational skills and the ability to balance multiple live projects simultaneously
- A confident, warm communicator who can build rapport with a wide range of stakeholders; from artists and fabricators to clients and funders
- Strong understanding of technical production workflows (AV, art installation, lighting, rigging, fabrication, and related disciplines)
- Financially literate and comfortable owning project budgets
- Calm under pressure and decisive when challenges arise on-site or on deadline
- Comfortable working flexibly, including occasional evenings and weekends during install periods
- Committed to creating an inclusive, equitable, and genuinely supportive working environment
Desirable
- Proficiency in project management tools such as Float, Trello, Miro, and Google Workspace
- Familiarity with project management methodologies such as APM, Prince2 or Agile
- Experience working in or with small, ambitious creative organisations where adaptability and initiative are highly valued
- An existing network within the creative production or live events industry in London
SALARY & BENEFITS
KitMapper is a London Living Wage Employer and all of our positions are contracted above the current London Living Wage. The Head of Production role is employed at an annual starting salary of £40,000 (valid as of pay agreement, October 2025).
Benefits
- Performance and team success bonus – annual bonus opportunities linked to individual performance and overall team achievements
- Fair pay – all roles at KitMapper are contracted above the London Living Wage, with pay progression opportunities
- Career development – ongoing training and opportunities to learn across logistics, project coordination, and creative production
- Personal growth – access to mentorship and hands-on experience within a collaborative, creative environment
- Flexible working – flexible scheduling options where operationally possible
- 24 days of annual holiday plus UK bank holidays
- Access to well-equipped facilities across our workspaces at Somerset House and Forest Hill, including creative tools and equipment
- Inclusive culture – a friendly, supportive team that values diversity, curiosity, and initiative
WHO WE ARE
KitMapper is a London-based creative production company working across exhibitions, visual art, immersive installations, touring shows, and live events. We are a small, passionate team who take real pride in the work we make and the relationships we build. We believe that how we work is as important as what we produce.
We are committed to building a workplace that is fair, diverse, and genuinely enjoyable; one where people can do their best work and grow with the organisation. The Head of Production will play a central role in making that a reality.
