OCM Lead

Overview

OCM Lead Jobs in Sydney, New South Wales, Australia at Tata Consultancy Services

Title: OCM Lead

Company: Tata Consultancy Services

Location: Sydney, New South Wales, Australia

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030

Job Overview: A Senior Business Consultant will play a vital role in fostering and maintaining client relationships, ensuring the successful delivery of OCM Deliverables related to implementation of the Global Capability Center for Downer

Key responsibilities:

1. Client Relationship Management:

• Cultivate strong relationships with clients, understanding their needs and expectations.
• Serving as a main point of contact, addressing concerns, and ensuring client satisfaction throughout the consulting engagement lifecycle.

1. Project Oversight:

• Should possess the ability to develop organizational change management (OCM) strategies that integrate with BPS solutions and meet client requirements.
• Detailed tracking of project timelines, deliverables, and collateral.
• Identifying and mitigating risks to ensure successful delivery.

1. Strategic Planning:

• Collaborate with clients to understand their business needs and objectives, aligning the project deliverables accordingly.
• Provide strategic guidance and recommendations to clients, demonstrating a deep understanding of their industry / stream.

1. Organizational Change Management:

• Analyze current organization to identify stakeholder groups, their information needs, and respective spheres of influence
• Identify client communication vehicles, training methods, and supporting technology for integration into engagement plans
• Provide engagement plans for driving adoption of BPS solutions and transformations
• Experience identifying training needs and facilitating the development of training materials
• General awareness of training strategies like Train-the-Trainer and Train-the-Class
• Working knowledge and experience working on outsourcing, transitioning process services, business process re-engineering, or process optimization projects
• Experience with human resource OCM considerations and practices
• Experience identifying, training, and deploying change networks
• Identify assessment strategies and tools for gathering feedback to evaluate the effectiveness of engagement plan
• Coach client leaders, process owners, and change leads on best practices for managing stakeholder expectations and perceptions
• Recommend and draft, when necessary, communication or training collateral for informing, educating, and influencing stakeholder support, acceptance, and engagement
• Possess ability to craft effective survey questions and materials for gathering periodic feedback
• Lead teams to secure positive outcomes for organizations
• Develop domain / industry knowledge to allow you to craft clear, concise, and relevant communications during transformations and transitions
• Suggest changes to improve the overall structure of the business and examine employee job roles
• Recognize opportunities throughout delivery for OCM to step into information gaps, points of resistance, or to during quick wins to communicate effectively with stakeholders
• Lead teams to secure positive outcomes for organizations

1. Project Execution and Quality Assurance:

• Lead project teams in the planning, execution, and delivery phase of client consulting engagements.
• Monitoring project timelines, budgets, and requirements of consulting resources for ongoing and upcoming opportunities.
• Proactively identify and resolve potential issues to ensure delivery of high-quality solutions that meet or exceed client expectations.

1. Stakeholders’ communication & Team Leadership:

• Maintain regular connects and communication with internal teams and clients regarding project status and updates.
• Conduct status meetings and presentations to keep stakeholders engaged.
• Inspire and lead project teams fostering a collaborative and high-performance culture.
• Promote professional development within the team members.

1. Business Development:

• Identify Opportunities for upselling or expanding services based on client needs.
• Work closely with Sales teams to drive business growth and secure new engagements.
• Support Transformation and Innovation group in building and enriching transformation framework and capabilities.

1. Continuous Improvement:

• Manage project deliverables, work products, and collateral.
• Work closely with project PMO & Account team to manage allocation and ensure project alignment to proper eBPS domains.
• Stay abreast of industry trends and best practices to enhance service delivery.
• Identify opportunities for process improvements and efficiency gains within the engagement management process.

Must have skills:

• 5-7 years of OCM consulting experience and experience managing projects, prefer BPS experience across any domain
• At least 3 years of ‘hands on’ experience across Industry sectors with strategic thinking
• Track record of delivering OCM at all levels within an organization for both business & IT (digital) transformations.
• Track record of ‘high impact’ OCM and/or project management.

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

Long-term career growth

We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting-edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose-driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Note: Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.