Overview
Product Designer – UPX / Purchase Experience Jobs in New York, NY at ECLARO
Title: Product Designer – UPX / Purchase Experience
Company: ECLARO
Location: New York, NY
Product Designer – UPX / Purchase Experience
Job Number: 26-00730
Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Product Designer – UPX / Purchase Experience for our client in New York, NY.
ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- We're building the next generation of digital products in our industry and are looking for a Product Designer to own and elevate critical experiences within the client ecosystem, including a large project initiative and the Purchase Experience.
- In this hands-on role, you'll partner closely with Product, Engineering, Research, Data/ML, Content Strategy, Legal, Compliance, and Accessibility teams in an agile sprint framework to deliver customer-centered, compliant, and high-performing digital experiences.
- Reporting to the CVP of PX Design, you will operate as either a player/coach or senior individual contributor, owning the design of key workflows end-to-end.
- You'll connect customer journeys across web and mobile from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up moments.
Responsibilities:
- UX Design Delivery in an Agile Sprint Cadence:
- Lead a design pod focused on a large project initiative and/or Purchase Experience workflows
- Partner with Product Managers and Engineers to shape roadmaps and sprint plans (discovery, design spikes, refinement, sprint planning, and retros)
- Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria
- Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for build and QA
- Support teams during build by answering questions, reviewing implementations, and driving design QA
- Own Experiences End-to-End:
- Own core workflows and moments that matter, including:
- Landing/home experiences
- Navigation and search
- Product discovery and consideration
- Client and policy views
- Applications, underwriting touchpoints, and post-purchase confirmation
- Task-based servicing
- Forms and document flows
- Notifications, status/confirmation states, and error/recovery patterns.
- Design for clarity and trust within complex, regulated environments
- Balance usability, efficiency, accessibility, and compliance
- Partner with Content Strategy, Legal, Compliance, and Accessibility to ensure accuracy and production readiness
- Use Research and Data to Drive Decisions:
- Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers)
- Plan and run usability testing, concept testing, and iterative evaluations
- Translate findings into prioritized improvements
- Define and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates)
- Design AI-Related Experiences:
- Identify high-value AI opportunities within a large project initiative workflows, such as intelligent search, summarization, draft communications, next-best actions, and guided task completion
- Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiences
- Design human-in-the-loop patterns, guardrails, and fallback paths
- Evaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reduction
- Design for transparency, trust, and protection of sensitive customer data
- Raise the Bar for Design Craft and Team Growth:
- Run effective design critiques and foster a culture of feedback
- Support career growth through 1:1s and actionable feedback
- Partner with Design Ops and Design Systems to evolve components, patterns, documentation, and AI interaction models
Required Qualifications:
- 5+ years of digital product design experience; portfolio or case studies required
- Comfortable operating in highly complex environments, bringing structure, clarity, and precision to data-heavy, compliance-driven experiences.
- Agile collaboration with engineering from discovery through delivery
- Strong UX, interaction, and visual design skills
- Proficiency with Figma and modern prototyping tools
- Research- and data-driven decision-making
- Strong stakeholder communication and facilitation skills
- Accessibility knowledge ( WCAG) and inclusive design practices
- Experience designing AI-powered and automated features, with awareness of Responsible AI principles and privacy-by-design best practices.
- 5-6+ years of digital product design experience with shipped work
- 2+ years leading, mentoring, or operating in player/coach roles
- Strong experience with complex workflows, dashboards, portals, and self-service experiences
- Agile delivery experience from discovery through production
- Close collaboration with Engineering and cross-functional partners
- Human-centered design, interaction design, visual design, and UX writing collaboration
- Qualitative and quantitative decision-making
- Strong facilitation, documentation, and executive-level communication
- Proficiency with Figma, prototyping tools, FigJam, or Miro
- Accessibility and inclusive design expertise
- AI/automation UX design, including prompts, inputs/outputs, and error handling
- Familiarity with Responsible AI, governance, and privacy-by-design
- Tools & Collaboration: Figma, FigJam, Jira, Research and analytics partnership, Data/ML collaboration, Design system contribution
Preferred Qualifications:
- Life insurance, financial services, or other regulated industries
- Legal/Compliance partnership experience
- Experimentation, A/B testing, personalization, and optimization
- Generative AI (LLM) production experience, including evaluation and monitoring
Pay Rate: $54.54/Hour
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Melissa Francisco
6468495125
Melissa Francisco | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
