Overview
Retail Performance Manager (Training Manager), Japan Jobs in Tokyo, Tokyo, Japan at Le Creuset
Title: Retail Performance Manager (Training Manager), Japan
Company: Le Creuset
Location: Tokyo, Tokyo, Japan
Where passion meets premium – join our retail team!
Location: Tokyo, Japan
Employment Type: Full Time, Hybrid
About Le Creuset
At Le Creuset, every dish begins with a story – and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation – shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.
Le Creuset is a global lifestyle brand that brings people together through food and cooking. Japan is a strategic market with over 50 directly operated stores and more than 35 years of brand presence. We continue to invest in Japan for the long term, including our company‑owned Tokyo office, reflecting strong commitment and confidence in the market’s future.
Our culture is professional, collaborative, and rooted in a genuine passion for food. This role offers the opportunity to join a respected global brand at an important stage of growth in Japan, supporting core accounting operations and contributing to a finance team focused on accuracy, control, and continuous improvement.
The Recipe for Success: Role Summary
The Retail Performance Manager is responsible for driving sales performance and elevating customer experience across all stores in Japan. This is a highly visible role within the retail organization and a key partner to the Retail Director in strengthening store execution, improving KPI performance, and raising the quality of selling behaviours across the network.
The role has two equally important dimensions. First, it leads retail training, coaching, and capability building through the design and delivery of practical training, field coaching, and selling frameworks that improve the quality and consistency of customer engagement in stores. Second, it helps strengthen store operations by improving processes, operating routines, performance meetings, templates, and execution discipline across the network.
This is a highly operational role that requires both the design of the training itself and hands-on execution in the field. The successful candidate will spend significant time in stores alongside Store Managers and frontline teams to coach, demonstrate, challenge, and embed best practices, ensuring that capability development and operational improvements translate into measurable business results.
This role is particularly attractive for a proactive, high-energy individual who wants to build, lead, and drive visible change. It will suit a go-getter who is motivated by pace, ownership, and impact, and who is equally comfortable designing practical retail training tools and frameworks and executing them on the shop floor.
Ingredients: Key Responsibilities
- Retail Performance & Capability Development
- Drive improvements in store sales performance and retail KPIs across the network.
- Identify store-level performance gaps and define targeted actions to improve results.
- Establish and standardize selling approaches aligned with Le Creuset’s premium brand positioning.
- Ensure consistent execution of sales behaviours and customer experience standards across all stores.
- Store Operations & Execution Excellence
- Strengthen store operating processes, routines, and execution discipline across the network.
- Improve the quality and consistency of store meetings, action planning, and follow-up routines.
- Develop and standardize practical tools, templates, and operating frameworks to support store execution.
- Partner with Store Managers to ensure operational improvements are embedded and sustained.
- Field Coaching & In-Store Leadership
- Deliver hands-on coaching through regular store visits across Japan.
- Work alongside Store Managers and frontline staff on the shop floor, leading by example in a highly practical environment.
- Provide real-time coaching on customer engagement, needs analysis, selling behaviours, and closing techniques.
- Conduct role plays and on-the-job coaching to support behavioural change and performance improvement.
- Develop Store Managers’ coaching capability through a train-the-trainer approach.
- Selling Transformation
- Lead the shift from transactional selling to a premium, needs-based, benefit-driven selling approach.
- Embed structured selling techniques, including customer needs analysis and product storytelling.
- Elevate customer experience standards in line with premium brand expectations.
- Support a culture of stronger commercial discipline, selling confidence, and service excellence across the network.
- Training Content & Program Development
- Develop and maintain training materials, including manuals, toolkits, workshop content, and e-learning materials.
- Design practical training programs linked to product launches and key commercial initiatives.
- Ensure all content is actionable, store-relevant, and aligned with day-to-day retail realities.
- Standardize training frameworks and performance approaches across the store network.
- Performance Tracking & Continuous Improvement
- Measure impact through sales performance, retail KPIs, customer feedback, and behavioural adoption.
- Analyze store performance data to identify trends, priorities, and opportunities for improvement.
- Provide clear insights and practical recommendations to Retail leadership.
- Cross-Functional Collaboration
- Work closely with Retail, Marketing, Merchandising, and HR teams to align performance initiatives with commercial priorities.
- Support launches, campaigns, and key initiatives through strong collaboration across functions.
- Coordinate with HQ / APAC stakeholders and external partners where relevant..
The Perfect Blend
What We’re Looking For
Required Qualifications
- 5+ years of experience in a training role with a lifestyle retail brand.
- Proven ability to coach and develop store teams in a hands-on environment.
- Strong understanding of retail operations, store performance drivers, and customer experience standards.
- Passion for improving sales capability and customer experience.
- Willingness to travel frequently and work extensively in store environments.
- Experience in training design, capability development, retail training, learning & development (L&D), or retail performance improvement.
- Strong attention to detail and a customer-centric mindset.
- Comfortable working in a fast-paced, cross-functional environment.
- Proactive mindset with strong ownership of outcomes.
- Native-level Japanese.
- Business-level English preferred.
- Demonstrated track record of career stability and commitment.
Preferred Qualifications
- Experience in premium or luxury retail brands.
- Experience building practical retail training tools, programs, or performance frameworks.
Why Join Our Table?
At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.
Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.
What We Offer
- The opportunity to join a globally recognized premium brand and a leader in its category.
- A financially stable, family-owned business with a demonstrated long-term commitment to Japan and continued investment in the market.
- A culture shaped by cooking, food, and shared experiences — professional, warm, and enjoyable, with a shared commitment to bringing joy to our customers through cooking and the memorable moments it creates.
- A collaborative and professional workplace where people work closely together and take pride in high standards.
- The chance to make a visible contribution by supporting high-quality accounting operations, improving day-to-day processes, and helping the business scale for its next phase of growth in Japan.
Diversity and Inclusion Statement
We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.
