Overview
Senior Operations Manager (Work From Home) Jobs in Latin America at Persona
Title: Senior Operations Manager (Work From Home)
Company: Persona
Location: Latin America
Persona is where the world’s best companies and the world’s best talent meet.
We place exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth. Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. Project management, operations, finance, design, marketing, customer success, and more. One person, one dedicated client, built to last.
The bar is the highest in the industry. More than 200,000 people apply every month, and fewer than 1 in 2,000 are accepted. If you make it, you join a network of people who have cleared a standard most companies couldn’t recruit for on their own, and you get the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.
Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but the systems that connect talent to opportunity are broken. We’re rebuilding them, and we’ve grown into one of the fastest-growing companies in the global talent industry doing it.
We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, we’d like to meet you.
Role Summary
We're hiring a Senior Operations Manager to spearhead operational and logistical execution at a technology-driven, logistics-centric company. This is a senior people-management role responsible for leading an operations team, owning service delivery, driving process optimization, and ensuring compliance. Experience with platform-to-consumer, delivery, or gig economy apps is highly preferred.
Key Responsibilities
- Oversee daily operations end-to-end, ensuring activities align with organizational goals and standards
- Lead, train, and inspire the operations team; build a culture of high performance and accountability
- Craft and enforce strategic operational plans that improve logistics, streamline processes, and reduce costs
- Serve as primary operational liaison for product development, sales, customer service, and external partners (suppliers, regulators)
- Regularly evaluate and enhance operational processes through data-driven methods
- Introduce modern logistics solutions and technologies to boost efficiency and flexibility
- Ensure operations comply with legal standards and internal policies
- Manage compliance protocols for safety and regulatory requirements
- Tackle operational issues and crises promptly to minimize customer impact
- Establish and track KPIs to measure operational efficiency and effectiveness
- Use metrics to inform business decisions and report status to senior leadership
Required Qualifications
- Bachelor's degree in Operations Management, Business Administration, Supply Chain Management, or related (Master's preferred)
- 5+ years of experience in operations or logistics management, preferably in a tech-driven or logistics-centric industry
- Strong strategic thinking and problem-solving with a track record of improving operational efficiency
- Skilled in modern operational technologies and software
- Experience leading and developing teams
- Fully fluent in English
- Ability to commit long-term and full-time
- Ability to work U.S. business hours (PT, CT, or ET)
Preferred Qualifications
- Experience with platform-to-consumer, delivery, or gig economy apps (highly preferred)
- Full proficiency in Spanish
- Six Sigma, Lean, or PMP certification
- Experience with WMS, OMS, or routing software
Tools & Technologies
- WMS/OMS platforms, routing software, Looker or Tableau, BigQuery or Snowflake (a plus), Asana, ClickUp, Slack, Google Workspace, Excel; Lean/Six Sigma frameworks
Core Competencies
- Strategic operator with strong execution
- People manager who develops talent
- Crisis manager under pressure
- Compliance- and safety-minded
- Strong communicator with senior leadership
What We Offer
- Best salaries in the industry
- Work from anywhere permanently
- Opportunities for growth and advancement
- A fast-paced and collaborative environment
- A warm, people-first company culture
- Get paid in your currency of choice
- Additional benefits
This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.
