Overview
Senior Product Manager Jobs in Bengaluru, Karnataka, India at Delhivery
Title: Senior Product Manager
Company: Delhivery
Location: Bengaluru, Karnataka, India
About Delhivery One
Delhivery One is the operating system for India’s SMB and D2C shippers — the single platform through which more than 45,000 SMB and D2C shippers manage their end-to-end logistics every month, for both domestic and international shipping. From creating B2C and B2B orders and managing pickups, to tracking NDRs and RTOs, settling COD remittances, disputing weight mismatches, filing lost and damaged claims, and activating value-added services — Delhivery One handles the full shipper lifecycle across domestic, cross-border, and intracity shipping.
Beyond core shipping, we’ve been doing some exciting work building AI-native value-added services directly on top of Delhivery’s network — things that only work because they’re inside the network, not bolted on from outside. There’s a lot more to build here, and we’d love to have you be part of it.
We are building the best B2B product experience in India for SMB and D2C shippers, and we are doing it AI-first.
The Role
You will own a significant product surface on Delhivery One — spanning core shipper workflows (order management, NDR, finances, claims) and the AI-native value-added services that sit on top of them. Your job is to make both layers exceptional: workflows that are fast, clear, and nearly effortless for an SMB shipper; and AI services that work reliably at scale and get better over time.
This is a high-ownership role. You will define what you build, why, and to what standard — and you will be accountable for the outcomes.
What You Will Do:
Own the shipper experience end-to-end
Define what great looks like for your product area across the full SMB shipper journey — first ship, daily operations, exception handling, billing, claims resolution. Work closely with Design and Engineering to raise the craft bar on every flow. Notice when a workflow has one step too many. Push for better.
Build and ship AI-native features
Design features where AI is the primary mechanism — not a layer bolted on after. Ship them to production, instrument them, and iterate based on real data. Understand confidence thresholds, fallback design, and how to evaluate model quality as a PM.
Set outcome metrics and own them
Define success before you build — activation rate, AI resolution rate, shipper effort score, claim resolution TAT. Treat these as seriously as the features themselves.
Lead cross-functional execution
Drive alignment across Design, Engineering, Finance, Ops, and Business. Write specs that engineers can act on and that leadership can evaluate. Move fast without losing precision.
Is This You?
You have an ownership bias.
When something is broken, you fix it — you don’t wait for someone to assign it to you. You treat the product as if it’s yours, because it is. You follow up, you close loops, and you hold the bar even when no one is watching.
You have an urgency bias.
You move faster than the average PM. You know the difference between “needs more thought” and “we’re overthinking this.” You bias toward shipping, learning, and iterating over waiting for perfect information.
You can go deep without losing the picture.
You can sit in a claims escalation review and understand the edge cases — and then step back and articulate the strategic bet. You don’t get lost in details, and you don’t hide behind strategy to avoid them. You do both.
You have shipped AI-native product work.
Not prototypes. Not internal tools. Features in production where AI is the primary mechanism — and you can talk about what worked, what didn’t, and how you measured it. You understand confidence thresholds, fallback design, and human-in-the-loop tradeoffs.
You have craft for user experience.
You have an aesthetic. You give sharp design feedback and you act on it. You notice when an error message blames the user, when an empty state is a missed opportunity, or when a flow has one step too many — and you do something about it.
You write well.
Your specs don’t require a meeting to understand. You can write a one-pager for a founder and a detailed flow for an engineer, and both leave with clarity.
If this is you, you will thrive here.
What We Are Looking For
4–7 years in Product Management. You have shipped at least one product that real users rely on daily, and you can tell a clear story about the decisions that made it work.
Domain comfort with B2B or logistics complexity is a plus, but not required. What is required is the ability to get up to speed fast — by talking to SMB shippers, digging into ops workflows, and building mental models quickly.
