Overview
ServiceTitan Systems Manager Jobs in United States at Perennial Services Group
Title: ServiceTitan Systems Manager
Company: Perennial Services Group
Location: United States
Perennial Services Group is a national, PE-backed platform of more than 37 local brands across landscaping, turf, pest control, arbor, irrigation, and plant health care, with more than 1,900 employees nationwide. We partner with the founders of best-in-class home services businesses and back them with centralized marketing, sales, finance, and operations that drive sustainable growth, honoring the legacies our Partners spent decades building.
We are scaling fast and standardizing how our brands operate. ServiceTitan is becoming the operating platform for roughly half of our partners, and we need a hands-on ServiceTitan Systems Manager to own Enterprise Hub, model tenant, and multi-tenant setup, and lead how partners get onto the platform and how well it runs once live.
The Opportunity
PSG runs on six operating systems today, more than any one person can support. This brand-new role owns the tactical onboarding and ongoing support of our ServiceTitan partners, working with our Director of Business Applications, who leads the broader systems strategy. Around 18 partners move onto ServiceTitan this winter, and about half of newly acquired partners transition within their first year.
This role stays close to the field: you will guide operators through their transition, make the setup decisions that position them to succeed, and be the person they call once live. We want someone who already lives and breathes ServiceTitan and can step in on day one, not learn it on our time.
Why Build Your Career at Perennial
- Real ownership, not a help desk. You own ServiceTitan end to end, from configuration and onboarding to the daily support that keeps partners running.
- The platform of a national company. A direct line to ServiceTitan’s customer success, account, and Center of Excellence teams, plus best practices across 37 partner brands.
- Support, not manage. Our model is collaboration, not hierarchy. Leadership backs you and clears the road instead of looking over your shoulder.
- We think like owners, and so will you. PSG takes results personally. You will chase down adoption, surface issues early, and push the fix through.
- Room to build something. We are standing up ServiceTitan across the portfolio now. If you are energized by creating structure and SOPs where little exists, there is real room to make your mark.
What You’ll Own
Platform configuration and standardization
- Own ServiceTitan configuration and standardization across PSG brands, including workflows, pricebooks, tags, business units, permissions, and Enterprise Hub and model tenant setup, using TitanExchange and Centralized Pricebook for consistency
Onboarding and implementation
- Serve as PSG’s point of contact across roughly 18 partner onboarding projects from October through March, making strategic setup decisions and guiding partners to smooth go-lives. Organize and facilitate onsite training before each go-live, coordinated across the team, with ServiceTitan implementation managers engaged as needed
Adoption, support, and Pro products
- Train operators and office staff, serve as the escalation point and internal product owner, and drive adoption of Pro products like Fleet Pro, Marketing Pro, Scheduling Pro, and Dispatch Pro, using Titan Advisor with our CSM to lift utilization where it lags
Reporting and cross-functional partnership
- Own ServiceTitan reporting and dashboards so the right people see the right numbers, and act as the stakeholder for integrations across accounting, payroll, marketing, and telephony, partnering with the teams who build them. Translate business needs into clean system setup with finance, operations, and brand leaders
Data quality, governance, and SOPs
- Own data quality and governance across the portfolio so reporting stays trustworthy, and document ServiceTitan SOPs that build PSG’s system playbook and drive consistency across every local team
What This Role Is
- A hands-on platform role. You personally configure, onboard, and support ServiceTitan rather than directing others to do it.
- The owner of the ServiceTitan experience. You own how well the platform works for every brand and user.
- A field-facing seat. You work shoulder to shoulder with operators through onboarding and stay available once live.
- A high-impact role from day one, with roughly 18 partner transitions in your first winter.
What This Role Is Not
- A ticket-only support role. We expect you to drive configuration, adoption, and improvement, not just close tickets.
- A single-function or single-location seat. You own the platform across many brands, not one workflow like invoicing in one location.
- A corporate, strategy-only role. Strategy is set with the Director of Business Applications; your focus is tactical execution and daily operator support, not staying purely advisory.
- A build-it-from-scratch tinkering role. We love that ServiceTitan keeps shipping AI and new features, and we want someone who adopts and operationalizes them. We value execution over experimentation, not building custom tools over running the platform well.
What Success Looks Like in Your First Year
- First 90 days. You have ramped on PSG’s brands and current setup, partnered with the Director of Business Applications on the ServiceTitan onboarding plan, and started shaping Enterprise Hub and model tenant decisions.
- Through six months. You are carrying partners through the heart of the onboarding season, making strategic setup calls and coordinating onsite training so each team lands a smooth go-live.
- Through nine months. You have guided a wave of partners onto ServiceTitan, you are the first call operators trust for anything platform-related, and documented SOPs are driving consistency across teams.
- Through twelve months. ServiceTitan Pro products are adopted consistently across partners, daily support runs smoothly under your ownership, and you are set to scale the next round of transitions.
Who You Are
- The ServiceTitan background. You come from one of two paths: a former ServiceTitan team member (Implementation or Onboarding Manager, Sales or Solution Engineer, or Customer Success Manager) with 2+ years, or a ServiceTitan Certified Administrator or Certified Pro with 2+ years administering the system.
- Broad, hands-on platform depth. You have configured and administered ServiceTitan across the platform, not just one function, and know Pro products, at minimum Fleet Pro and Marketing Pro.
- Multi-brand systems experience. You have managed systems across multiple locations or brands, such as Enterprise Hub, a model tenant, or multiple tenants.
- A customer-first operator. You bring a customer-facing or service background, with the patience and people skills to bring field and office teams through change.
- A servant leader with a can-do attitude. No question is too large or too small. You roll up your sleeves, humble and team-first, confident in what you know and comfortable saying what you do not.
- Process-driven and curious. You spot where SOPs and standards create consistency, take pride in your ServiceTitan craft, and keep learning new features so PSG stays on the cutting edge.
- Bonus points. Strong ServiceTitan expertise matters more than the trade you come from, so HVAC, plumbing, and electrical backgrounds are welcome. Green-industry experience in lawncare, irrigation, pest, or arbor is a real plus and pairs well with the turf and pest functionality ServiceTitan is building out. Other pluses: an operating-system implementation, PE-backed or roll-up exposure, project management, and a metrics-driven mindset.
Compensation and Benefits
Compensation runs $100,000 to $125,000 a year in base salary, with eligibility for a performance-based annual bonus.
The benefits are built to take care of you:
- Health, covered the way you actually use it. Medical, dental, and vision through Cigna, with three plans to choose from, plus HSA and FSA options for tax-free dollars toward care.
- A 401(k) match worth taking. A Safe Harbor 401(k) matching up to 4 percent of pay, with immediate 100 percent vesting. Roth or traditional, your call.
- A safety net for the unexpected. Optional life and AD&D, short- and long-term disability, and legal coverage at group rates.
- Real support for real life. A free, confidential assistance program for your whole household, from counseling to legal and financial help, plus optional pet insurance.
- Time to live. Paid time off and company holidays.
The Setup
- Fully remote within the United States, with a reliable home office
- Approximately 25 percent travel that varies seasonally, with onsite visits for go-lives and training grouped by region so one trip covers several nearby partners, while plenty of training happens remotely
Ready to Put ServiceTitan at the Center of PSG?
At PSG, you will own the ServiceTitan platform for a scaled, PE-backed home services company and shape how dozens of brands operate, with direct access to leadership and a clear mandate. As ServiceTitan expands across the portfolio, this seat grows with it.
If you are energized by ownership, onboarding, and making a system work beautifully for the people who use it every day, we would love to meet you. Apply today and let’s talk.
Employment is contingent on a satisfactory background check. Perennial Services Group is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by law. PSG participates in E-Verify, and applicants must be authorized to work in the United States.
