Overview
Usability Researcher Jobs in Redmond, WA at Ascendion
Title: Usability Researcher
Company: Ascendion
Location: Redmond, WA
About Ascendion :
Ascendion is a full service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for the world’s leading brands
Solve complex problems – and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Title: Usability Researcher
Location: Redmond, WA (Hybrid)
Summary:
- Help drive human-centered strategy, help set product direction, and contribute directly to ongoing product development by integrating insights about human behaviors, attitudes, practices, and norms.
- In this role, you will leverage your skills in evaluative and foundational research to guide near and long-term product strategy.
- You will work closely with UX designers, product managers, engineering, data science, and engineering to ensure that we are addressing the most critical user needs and opportunities.
Job Responsibilities:
- Design, execute, and analyze research, both qualitative and quantitative to deliver insightful and actionable results.
- Continuously inform a product roadmap using customer data (qualitative and quantitative by identifying gaps and customer pain points, as well as potential delighters.
- Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering.
- Communicate research findings in clear and compelling ways to all levels of the product team, with the ability to explain methodology, insights, and recommendations.
- Land impacts broadly from your customer-focused knowledge by working across engineering, design, and marketing disciplines.
Skills:
- 4+ year(s) relevant domain experience within technology sector.
- 4+ year(s) experience in research methods impacting both product direction and detailed experience design.
- Hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting.
- You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey.
- Demonstrates strong empathy for users while balancing the vision and constraints of stakeholders.
- Experience working in a fast-paced environment that requires independent time management, task prioritization, and flexibility.
- Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
- Experience building strong collaborative relationships with peers and stakeholders.
- A high-quality portfolio review presentation is required to interview for this role.
- Your presentation should demonstrate your strategic research experience, rationale for methodologies chosen, and communication skills.
Education/Experience:
- Bachelor's degree in marketing or equivalent training required.
- 4-6 years related experience required.
Purpose of the Team:The purpose of this team is to conduct user research supporting SharePoint experiences, with a focus on AI-driven workflows and improving customer usability.
Key projects:This role will contribute to researching and validating early-stage SharePoint AI features and user experiences through qualitative and some quantitative research.
Explain a typical day in the role.:
Partnering with PM and Design to design, conduct, and report on research findings.
Top 3 Must-Have HARD Skills & years of experience for each:
- Expertise in qualitative user research methods (e.g., user interviews, usability testing) (2-4yrs)
- Experience with quantitative research methods (e.g., surveys, card sorting, data analysis) (2-4yrs)
- Proficiency with research tools/platforms (e.g., UserTesting, DScout, Qualtrics, Marvin) (2-4yrs)
Note: ***Work Sample Links/Portfolio Required***
Salary Range:$1,05,000 – 1,15,000 Annually -Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]
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