Overview
Wellness Supervisor Jobs in Hong Kong, Hong Kong SAR at Shangri-La Group
Title: Wellness Supervisor
Company: Shangri-La Group
Location: Hong Kong, Hong Kong SAR
About Us
Find Your Shangri-La in Shangri-La.
Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.
Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.
About The Role
As a Wellness Supervisor, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.
Key Responsibilities
- Support daily spa and wellness operations to ensure service excellence.
- Provide professional product recommendations and personalized guest service.
- Assist in the planning and execution of promotions / wellness programmes.
- Monitor inventory of equipment and supplies.
- Handle guest inquiries and feedback promptly and professionally.
- Perform any other duties as assigned by Management.
About You
- At least 3 years of experience in Hotel / Spa / Wellness Centre.
- Excellent guest engagement and customer service skills.
- Customer-oriented and self-motivated team player.
- Good command of spoken English, Cantonese, and Putonghua.
Why Join Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
