Overview
Coffee Operations Executive Jobs in Mumbai, Maharashtra, India at Subko Specialty Coffee Roasters, Bakehouse and Fine Cacao
Title: Coffee Operations Executive
Company: Subko Specialty Coffee Roasters, Bakehouse and Fine Cacao
Location: Mumbai, Maharashtra, India
About us:
Subko is committed to an ideal: to help reimagine, re-design. and re-invent an unlikely origin-the Indian Subcontinent as a legitimate contributor to the global specialty coffee and craft baking movements. Only raw materials enter Subko's roastery: all of the coffee and bakehouse products are crafted from scratch, in house. From crop to cup, bean to bar, and farm to table. We aim to provide a
detailed, high quality coffee and bake experience to all our guests.
About the role:
The Coffee Operations Executive will be responsible for managing end-to-end operational execution across Subko’s coffee business, ensuring seamless coordination between procurement, roasting, packaging, fulfilment, third-party manufacturing, and sales channels. This role plays a critical part in enabling scale, improving service levels, maintaining inventory health, and supporting new product
launches while ensuring operational excellence across B2C, B2B, cafés, and quick-commerce.
Roles & Responsibilities:
1. Supply Chain & Inventory Management
- Ensure availability of all packaging materials and third-party manufactured
items in line with production and sales requirements.
- Maintain optimal buffer stock across SKUs to support business continuity and
reduce fulfilment TAT.
- Monitor inventory levels across warehouses, roastery, and retail channels to
minimise stock-outs and overstocking.
- Align closely with the Coffee Procurement team to plan green bean inwarding
based on roasting schedules and sales forecasts.
2. Third-Party Manufacturing & Production Planning
- Coordinate with third-party manufacturers for Raw material readiness,
Production planning and scheduling, Dispatch timelines, Quarterly demand
forecasting
- Ensure adherence to quality standards, delivery timelines, and commercial
terms.
- Act as the primary point of accountability for third-party production
performance.
3. Coffee Order Fulfilment & Channel Operations
- Ensure timely and accurate fulfilment of orders across B2C (D2C / Shopify),
B2B (corporate, gifting, wholesale), Cafe supply, Quick-commerce partners
- Maintain defined SLAs for dispatch, delivery, and order accuracy.
- Identify and eliminate operational bottlenecks impacting turnaround time and
service levels.
4. Roastery & Internal Stakeholder Coordination
- Work closely with the Roastery team to Plan production cycles, Maintain
buffer inventory, Reduce order fulfilment TAT
- Partner with Design, Procurement, Marketing, and Category teams to ensure
seamless execution of new coffee launches, including packaging readiness,
timelines, and inventory go-live.
5. E-Commerce & Catalogue Management
- Own Shopify catalogue operations, ensuring Product listings are accurate and
up to date, Pricing is correctly reflected, Inventory sync is real-time and
error-free
- Collaborate with tech, marketing, and fulfilment teams to resolve
discrepancies quickly and maintain customer experience.
6. Forecasting, Planning & Reporting
- Build monthly and quarterly demand forecasts in collaboration with Sales,
Marketing, and Procurement.
- Track KPIs such as:
Fulfilment TAT
Order accuracy
Inventory turnover
Stock-out rates
Vendor performance
- Prepare operational dashboards and business updates for leadership reviews.
7. Process Excellence & Scale Enablement
- Design and implement SOPs for order processing, inventory handling,
third-party manufacturing, and fulfilment.
- Identify automation, tooling, or process improvements to support scale.
- Ensure operational readiness for new city launches, channel expansion, and
product introductions.
