Overview
Director of Operations Jobs in New York City Metropolitan Area at Eden Communications
Title: Director of Operations
Company: Eden Communications
Location: New York City Metropolitan Area
The world has changed. Most agencies have not.
Traditional firms chase press without understanding influence. Go-direct social-first shops build audiences without earned credibility. Eden Communications was built to bridge both.
We help frontier technology companies—AI, fintech, crypto, capital markets, enterprise tech—earn trust where it matters and translate that credibility into lasting influence.
We’re a small, senior team. Former journalists. Frontier tech operators. New-media strategists. We move fast, challenge complacency, are obsessive about craft, and expect our people to think like owners.
We’re hiring a Director of Operations.
This is the person who builds and runs the operational backbone of Eden. A senior, high-autonomy role focused on translating strategy into executional reality, institutionalizing how the agency operates, and delivering operational leverage to leadership as the business scales.
You'll act as a trusted advisor to the CEO and the broader leadership team—proactively resolving problems, seeing around corners, and closing gaps before they become issues. You won't manage process for the sake of process. You'll build the systems that let a senior team do its best work, faster.
Who we’re looking for:
- Extremely detail-oriented
- High-agency and self-starting
- Obsessive about follow-through and execution
- Calm under volume
- A true professional in every interaction
- Proven ability to think on your feet
- The desire and ambition to do things others haven't tried before
You want:
- Real ownership of how a growing agency runs—not checkbox operations
- Direct partnership with the CEO, not layers of hierarchy
- To build systems that scale, not just maintain existing ones
- A seat at the table where strategy becomes action
You will:
- Admin and operational support across the business
- Lead proposal coordination and business development operations
- Event execution
- Cross-account and internal project management
- Own systems architecture—build and maintain the SOPs, workflows, and rhythms that allow Eden to scale
- Calendar and travel management
- Coordinate financial, administrative, and back-office operations across Eden's distributed team
- Serve as the CEO's primary operational leverage layer, taking day-to-day executional matters off the founder's plate
- Surface risks and misalignment early, drive coordination where complexity creates friction
- Prepare leadership for key decisions and meetings
- Build and use AI, automation, and agent workflows to scale your impact
- Support cross-functional initiatives, competitive positioning, and strategic planning, from scoping through decision
This role is ideal if you:
- Have 5+ years in operations, business management, or agency operations
- Have built and scaled operational systems in a growing, fast-paced organization
- Can manage complex projects from planning through execution, with strong organizational and prioritization skills
- Understand the rhythms of agency work: retainer structures, client billing, proposal cycles, and resource planning
- Have strong financial acumen—budgets, forecasting, P&L management
- Are sharp, detail-oriented, and allergic to operational ambiguity
- Are highly collaborative and proactive, with the ability to work across teams and levels of seniority
Ideal background:
- Operations leadership at a tech, fintech, or comms agency
- Chief of Staff, COO, Head of Ops, or senior operations role at a high-growth startup or professional services firm
- Experience working with or within capital markets or digital asset companies
- Background in agency financial operations, including familiarity with retainer models and client billing
- Deep comfort with AI tools, automation platforms, and workflow optimization
Prior ops-title experience isn’t required. Judgment, attitude, and execution are what matter.
Why join us:
- Small room, big stakes. You’ll own work that actually matters.
- Senior-by-default team. No hand-holding, no bureaucracy, no filler roles.
- Founder proximity. You’ll partner directly with the CEO.
- High standards, real growth. You’ll get sharper here than at a traditional agency.
- Built like a startup. We move quickly, iterate constantly, and expect ownership.
- Clear opportunity for rapid compensation growth as the firm scales.
- 401(k), health, dental, and vision benefits. Flexible PTO and long-term upside potential.
Compensation: $80K–150K base + performance upside
For more information, email [email protected].
