Overview
Guest Service Executive – Front Office – Jumeirah Zabeel Saray Jobs in Dubai, Dubai, United Arab Emirates at TALENTMATE
Title: Guest Service Executive – Front Office – Jumeirah Zabeel Saray
Company: TALENTMATE
Location: Dubai, Dubai, United Arab Emirates
Job Description
About Jumeirah
Job Description
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe. Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Zabeel Saray
Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.
About The Job
An exciting opportunity has arisen for a Guest Services Executive – Front Office to join the Jumeirah Zabeel Saray team. The main duties and responsibilities of this role:
The Main Duties And Responsibilities Of This Role Include
- Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
- Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
- Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
- Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
- Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
- Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
About You
The ideal candidate for this position will have the following experience and qualifications:
- One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
- Proficient in English and Italian languages.
- Strong knowledge of Microsoft Office products and Opera (Cloud).
- Experience working in a multi-cultural environment.
- Confident in successfully handling complaints of various severity.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits Include
- Supportive and inclusive work environment
- Access to Learning & Development programs and clear pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Company-provided shared accommodation
- Comprehensive healthcare and life insurance coverage
- Paid annual and flight from your home country
- Competitive tax-free salary paid in UAE Dirhams (AED)
Job Details
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.jumeirah.com Job Function: Sales Company Industry/
Sector: Hospitality
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
