Learning Manager

Overview

Learning Manager Jobs in Gaafu Dhaalu, Maldives at NH Collection Hotels & Resorts

Title: Learning Manager

Company: NH Collection Hotels & Resorts

Location: Gaafu Dhaalu, Maldives

Job Location:

NH Collection Maldives Havodda Resort

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

Learning Management

• Prepare monthly Learning/Training Calendar based on the Hotel Learning Plan.
• Ensure that the monthly Learning/Training Calendar is posted and published to all Team Members in BOH areas.
• Monitor that Departmental Training Plans are completed and communicated to the team by departmental leaders.
• Support Hotel leaders in planning and executing their own and their Teams’ development by providing advice and guidance on completing quality Individual Development Plans (IDPs).
• Drive and implement learning initiatives and programs.
• Deliver training courses and asses skills competence of team members.
• Support and drive onboarding process for all new team members.
• Ensure completion of compliance programs.
• Support learning needs of property Interns.
• Work effectively with department heads to ensure team member training and development.
• Build solid cross-functional relationships and drive cross-training opportunities.
• Provide ongoing reporting and analysis of learning results for the property.
• Review various property metrics to include business results and guest satisfaction to identify areas where learning is needed.
• Align current property learning activities to effectively impact key business indicators.
• Support department heads/property to drive Quality results (LQA, ReviewPro, Guest feedback)
• Drive brand values, philosophy and standards in all learning activities.
• Develop property specific learning initiatives in a variety of methods (e.g. facilitated training, online, blended, etc.) to address learning needs at the property.
• Administer the Learning platform for the property and provide on-site support and guidance to Team Members and Leaders to access and effectively use learning resources.
• Conduct learning self-audits and implement action plans to meet audit gaps.

Build Learning Culture

• Train and support Job Skills Coaches and oversee training delivered by Job Skills Coaches.
• Coordinate and lead regular Job Skills Coach meetings.
• Communicate and promote learning and development activities/programs to maximize engagement and utilization.
• Curate learning content and resources to empower team members to continually learn and grow.
• Evaluate and bring hotel-wide and departmental learning results and impact in departmental and leadership meetings, with a focus on continuous improvement and commitment to learning.
• Develop and implement recognition of learning at the property.
• Get feedback on learning activities and adjust practices.
• Develop knowledge and information sharing into a formal process at the property.
• Regularly attend and participate in Learning Manager Catch-up conference calls.

Manage the Learning Budgets

• Develop the Learning Budget aligned to corporate guidelines, business goals and KPIs.
• Manage learning budget in alignment with People and property Financial goals.
• Manage department expenses to achieve or exceed budgeted goals.

Managing External Local Learning Partners

• Network with external local training providers and vendors.
• Work closely with corporate office to evaluate and approve external local training providers and vendor.
• Maintain approved budgets and relationships with vendors and consultants.
• Maintain network with local schools, colleges and educational institutions.
• Maintain network with local government vocational and education agencies.

Support Hotel Leaders In Developing Others

• Keep up to date with all available learning systems, resources, courses and programs to provide exceptional team member learning experiences and guidance.
• Support and provide guidance to leaders on career, personal and professional development of their team.
• Support and advice leaders in setting individual development plans and other learning related skillsets such as facilitation, training delivery, and job competency assessment.

How You Can Succeed In This Role

Within Minor Hotels, the top-performing people who do this job always demonstrate the following attitude:

• Leadership
• A genuine interest in the personal and professional development of all hotel team members is a critical requirement for this role.
• They maintain the trust of the team member, and are regarded as fair, reasonable, approachable, and honest.
• They understand the business environment, and the strategic objectives and challenges of the overall hotel operation.
• They are passionate about team member development and delivering exceptional guest service. They are focused on achieving results and continual improvement.
• They process information intelligently and analytically, leading to well-informed judgements and logical and coherent conclusions.
• They have an aptitude for and interest in learning and understanding new learning systems, including internet-based systems.
• Working with Others:
• They always try to anticipate and exceed the needs of customers and colleagues.
• They use their own initiative and good judgement to solve problems in a calm and efficient way.
• They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team.
• They act with personal professionalism and integrity at all times.
• Taking Responsibility:
• They always conduct business honestly and fairly. They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work.
• They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
• Delivering Results:
• They are committed to meeting and exceeding all performance standards.
• They constantly look to develop their own professional skills and abilities.
• They perform job tasks in line with established policies and procedures.
• They always try to provide a top-quality experience to all our guests.

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