Overview

Senior Specialist, Product Management – Marketplace Jobs in Mandaluyong, National Capital Region, Philippines at Maya

Title: Senior Specialist, Product Management – Marketplace

Company: Maya

Location: Mandaluyong, National Capital Region, Philippines

At Maya, we believe in challenging the status quo, pushing boundaries, and building products that create long‑term value for customers and partners.

As the Product Manager for Marketplace, you will play a pivotal role in driving sustainable growth, engagement, and profitability by developing and scaling marketplace strategies, capabilities, and experiences across our ecosystem. This role sits at the intersection of customer experience, partner enablement, data, and growth, and requires a product leader with a strong analytical, customer‑centric, and value‑based mindset.

You will be responsible for innovating, incubating, and scaling marketplace enablers that improve the end‑to‑end marketplace flywheel—supply, discovery, conversion, fulfillment, and repeat usage—while strengthening trust, unit economics, and long‑term ecosystem value. Working closely with cross‑functional teams and external partners, you will ensure the Marketplace becomes a core CLV and commercial growth driver within Maya’s consumer platform.

NATURE OF WORK

In this role, you will primarily set and own the vision, execution, and management of Marketplace products, with accountability across the full consumer and partner lifecycle.

Marketplace Product Strategy & Management

  • Formulate, align on, and execute a comprehensive vision and strategy for Marketplace products that support overall business objectives and the broader consumer ecosystem
  • Identify and prioritize opportunities to improve customer lifetime value, partner value, and marketplace unit economics across acquisition, engagement, retention, and monetization
  • Establish clear KPIs and success metrics, and track progress against defined targets
  • Partner closely with Commercial teams to define growth levers (e.g., assortment, pricing, promotions, incentives, and partner funding) and translate them into prioritized product initiatives with measurable ROI
  • Collaborate with Engineering, Design, Marketing, Operations, Risk/Compliance, and external partners to deliver scalable marketplace capabilities that improve discovery, trust & safety, conversion, fulfillment, and repeat usage
  • Define and align on product requirements, user stories, and prioritization decisions to support disciplined execution
  • Establish stakeholder governance and operating cadence to align priorities, surface risks, and manage dependencies and trade‑offs

Product Analytics, Insights & Experimentation

  • Analyze consumer behavior, transaction data, partner performance, and market signals to identify trends and opportunities that influence marketplace performance
  • Develop and apply data‑driven models to improve conversion, repeat purchase, supply health, fulfillment reliability, and returns/cancellations
  • Drive experimentation (A/B testing, funnel analysis) to continuously optimize the marketplace experience and unit economics
  • Use dashboards and data visualization to communicate insights, trade‑offs, and recommendations to stakeholders

Discovery, Segmentation & Personalization

  • Leverage data and AI to develop and evolve segmentation strategies across consumers and partners
  • Personalize marketplace discovery, recommendations, merchandising, and communications by cohort
  • Launch and scale personalization capabilities (e.g., ranking, search relevance, recommendations, targeted offers) to improve conversion and repeat usage

  • WHAT SETS YOU APART

    • You own outcomes, not just features
    • You operate independently and are trusted to make prioritization and trade‑off decisions
    • You influence without authority and align diverse stakeholders toward shared value
    • You balance customer experience, partner economics, and platform scalability
    • You elevate product thinking and execution standards across the team

    DISPLAYED SKILL MASTERY

    Customer & Partner Centricity

    • Deep understanding of consumer and partner behaviors, motivations, and pain points
    • Ability to translate insights into actionable, value‑driven product decisions
    • Strong empathy for building trusted, repeatable marketplace experiences

    Product Strategy & Execution

    • Proven ability to craft compelling product vision, roadmaps, and growth strategies
    • Strong prioritization skills focused on high‑impact CLV and commercial outcomes
    • End‑to‑end ownership across ideation, delivery, and scale

    Data & Analytics

    • Strong proficiency in defining and tracking KPIs related to marketplace performance
    • Data‑driven decision‑making to optimize conversion, retention, and unit economics

    Collaboration & Influence

    • Effective cross‑functional collaboration across Product, Engineering, Design, Commercial, Marketing, Operations, Risk, and Legal
    • Clear communication of strategy, progress, and trade‑offs to internal and external stakeholders

    Business Acumen & Growth Mindset

    • Strong awareness of FinTech and E‑Commerce trends and competitive dynamics
    • Commercial mindset with a focus on ROI, profitability, and sustainable growth
    • Comfort experimenting, incubating new ideas, and scaling what works

    EXPECTED RESULTS

    Success in this role will be measured through clear customer, partner, and business outcomes, including:

    • Marketplace Impact: Improvements in discovery, conversion, fulfillment reliability, and repeat usage
    • Product Metrics: Growth in adoption, engagement, stickiness, and referral
    • Business Outcomes: Achievement of acquisition, revenue, margin, and profitability targets
    • Customer & Partner Trust: Strong NPS/CSAT and improved trust & safety indicators
    • Execution Excellence: On‑time delivery of meaningful, scalable initiatives

    REQUIRED QUALIFICATIONS

    • Bachelor’s degree in Business, Information Technology, Engineering, or a related field
    • 6+ years of product management experience, preferably in marketplaces, platforms, or ecosystem products
    • Proven track record of launching and scaling marketplace or platform features with measurable commercial impact
    • Strong understanding of customer behavior, data analysis, and market research
    • Proven ability to lead through influence and coordinate multiple stakeholders
    • Ability to operate independently in fast‑paced, high‑ambiguity environments
    • Strong strategic, analytical, and problem‑solving skills
    • Passion for building products that create value for customers, partners, and the business

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